Welcome to Satyabhanu Mats. This Refund Policy outlines the terms and conditions regarding refunds for our products. By making a purchase with us, you agree to the terms outlined in this policy.
1. Returns and Exchanges
We strive to provide high-quality products, and we want you to be satisfied with your purchase. If you are not completely satisfied, we offer the following options:
- Refunds: We offer refunds on eligible items within 15 days of the purchase date.
- Exchanges: We may offer exchanges for defective or damaged items. Please contact us promptly to initiate the exchange process.
2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be in its original condition.
- The item must be unused and in the same condition as received.
- The item must be returned in its original packaging.
3. Refund Process
To request a refund, please follow these steps:
- Contact us at +91 7989801323 || +91 9515325327 to initiate the refund process.
- Provide your order number and details about the item you would like to return.
- Once your request is approved, you will receive instructions on how to return the item.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped or item arrived damaged). We recommend using a trackable shipping service for returns.
5. Inspection and Processing
Upon receiving the returned item, we will inspect it for eligibility. If the item meets the criteria outlined in Section 2, we will process the refund. Refunds will be issued to the original payment method used for the purchase.
6. Refund Timeframe
Refunds will be processed within 15 business days of receiving the returned item. Please note that the time it takes for the refund to appear in your account may vary based on your payment method and financial institution.
7. Non-Refundable Items
Certain items are non-refundable, including:
- Customized or personalized items.
- Items marked as final sale.
8. Contact Information
For questions or concerns about our Refund Policy, please contact us at:
K.Bhanu Prasad +91 7989801323 || +91 9515325327
Thank you for choosing Satyabhanu Mats!