Welcome to Satyabhanu Mats. This Shipping Policy outlines the terms and conditions related to the shipment of our products. By placing an order with us, you agree to the terms outlined in this policy.
1. Processing Time
All orders are processed within 5 business days (excluding weekends and holidays) after receiving payment. Custom orders or products with specific personalization may require additional processing time, which will be communicated to the customer.
2. Shipping Rates and Methods
Shipping charges and methods are calculated at checkout based on the weight of the items and the destination address. We offer several shipping options, including standard and expedited shipping. The available options and associated costs will be displayed during the checkout process.
3. Domestic and International Shipping
We offer shipping both domestically and internationally. For international orders, please note that customs duties and taxes may apply and are the responsibility of the customer. We recommend checking with local customs authorities for information on potential fees.
4. Shipment Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email with tracking information. The tracking number will allow you to monitor the status and location of your package.
5. Shipping Delays
Satyabhanu Mats is not responsible for any delays caused by weather conditions, carrier delays, or other unforeseen circumstances. While we strive to provide accurate shipping estimates, actual delivery times may vary.
6. Lost or Stolen Packages
Satyabhanu Mats is not responsible for lost or stolen packages after the order has been marked as delivered by the carrier. It is the customer’s responsibility to provide a secure delivery location and to monitor tracking information for timely retrieval.
7. Address Accuracy
Customers are responsible for providing accurate shipping information. Please double-check the shipping address before completing your order. Satyabhanu Mats is not responsible for items shipped to an incorrect address provided by the customer.
8. Returns Due to Failed Delivery
If a package is returned to us due to an incorrect address provided by the customer or if the package is unclaimed, the customer will be responsible for the cost of re-shipping. If the customer chooses not to re-ship, a refund for the product cost (excluding shipping fees) may be issued.
9. Contact Information
For questions or concerns about our Shipping Policy, please contact us at:
K.Bhanu Prasad +91 7989801323 || +91 9515325327
Thank you for choosing Satyabhanu Mats!
